This hotel is perfect for a peaceful retreat surrounded by lush gardens and mountains. The attention to detail is amazing - from the traditional Kampung-style bungalows, to the beautiful view facing the pond with blooming lotuses. The staff are friendly and the service is top-notch.

No improvement needed, all was great.

We loved the breathtaking view of the open area, pond, and lush gardens. The hotel facilities were impressive and well-maintained. We found parking and transportation to be hassle-free. Despite being located between two loud mosques, the location was serene and peaceful. We enjoyed the delicious breakfast and the staff were friendly and accommodating.

Couldn't fault this city.

Located between two loud mosques, Kampung Sumber Alam offers a calm stay in the open area with a stunning view of nearby mountains. the rooms are basic yet comfortable, with a touch of traditional ambiance that complements their mineral bath. the staff provides excellent service and offers gluten-free meals on request. the resort's location provides easy access to the nearby souvenir shop.

One thing to consider is that parking can be challenging at times.

The hotel offers great value for money with affordable prices. The staff are friendly and attentive, ensuring that guests have a pleasant stay. The rooms provide a nice view of the lush gardens and surrounding mountains, creating a relaxing atmosphere. Additionally, the breakfast served is satisfying and delicious.

All aspects of the hotel were satisfactory.

Nice and laid-back atmosphere for a relaxing city break. The hot springs were great and abundant. The food was excellent, especially the traditional dishes.

Some rooms may not have air conditioning or fans, causing discomfort during hot weather. Also, cleanliness and maintenance could be improved, as well as the enforcement of rules to prevent guests from littering and disregarding hygiene standards. the hotel has potential, but it may need some improvements to offer a better experience for its guests.

Location, view, weather, bath tub, atmosphere, food nearby, hot spring water pool

No issues.

I had a lovely stay at this hotel in Garut. The first thing that impressed me was the beautiful Sundanese design and natural view of the hotel. The lush gardens and the location among the mountains created a serene and peaceful atmosphere. The staff were friendly and provided great service, always wearing a smile. The rooms were comfortable and well-equipped with basic amenities. I especially enjoyed the rooms with air conditioning, as they provided a cool and relaxing haven after a day of exploring. The nice relaxing terrace above the beautiful fish pond was a delightful addition, perfect for unwinding with a book or a cup of coffee in hand. The breakfast was also delicious and served with attention to detail. this hotel exceeded my expectations in terms of value for money, attention to detail, location, service, and basic amenities.

Everything was great.

Great scenic views and location. Hot water taps and bathtubs in the room were fantastic for the cold weather. Abundance of activities offered on site.

The resort is old and outdated, in need of maintenance. Lack of attention to cleanliness in some areas.